CUSTOMER CARE
If you would like to request a return, contact support@doavis.net within 30 days of delivery. Items must be unworn, unused and returned with their original packaging.
Contact us promptly with your order number and clear photographs. We will review the issue and provide an appropriate replacement or refund solution.
Natural gemstones vary in color, pattern and inclusions. These individual characteristics are not defects.
Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping charges and return postage are not refundable unless the item was incorrect or damaged.